Refund & Cancellation Policy

Last updated: August 18, 2026

This policy applies to Milan Premium, the optional digital subscription sold inside the Milan mobile app. Milan Premium is a digital service that is delivered instantly; no physical goods are sold and nothing is shipped.

1. There is nothing to cancel

Milan Premium is a one-time payment for a fixed period (for example 7, 30 or 365 days). It does not auto-renew and we do not create any recurring mandate on your card or bank account.

Your Premium access ends automatically when the period expires.
You are never charged again unless you deliberately buy another plan.
Because of this, there is no subscription to cancel and no cancellation fee.

2. When we refund in full

You were charged but Premium was not activated. If the payment succeeded and your account did not receive Premium, we refund the full amount (or activate the plan, whichever you prefer).
Duplicate payment. If the same plan was charged more than once for the same account, we refund the extra charge or charges in full.
Unauthorised payment. If a payment was made from your account without your permission, contact us and we will investigate and refund a confirmed unauthorised charge.
You were charged the wrong amount. If you were charged more than the price shown on the payment screen, we refund the difference.
The feature you paid for is not working. If a Premium feature is unavailable because of a fault on our side and we cannot fix it, we refund the plan in full.

In short: if something went wrong with the payment or with Premium itself, you get your money back.

3. When we do not refund

Milan Premium is a digital service that is delivered and usable the moment you pay. For that reason, once Premium has been activated on your account we do not refund a plan simply because you changed your mind.

We do not refund the unused part of a plan. The plan is a one-time purchase for a fixed period, and access is provided for the whole of that period.
We do not refund accounts that were suspended or removed for breaking our Terms of Service — for example harassment, impersonation, or attempting to use the app while under 18.
We do not refund because you did not receive matches, messages or replies. Premium unlocks app features; it does not promise any outcome with other people.
We do not refund if you delete your account before the plan expires.

4. How to request a refund

Email milanapp.support@gmail.com from any address, and include:

your registered phone number or email on Milan,
the payment reference or transaction ID, and
the reason for the request.

Inside the app, the Premium screen has a "Payment issue? Contact support" link that opens an email with your account and payment details already filled in — that is the quickest way to reach us.

5. How long it takes

We reply to refund requests within 3 working days.
Approved refunds are sent back to the original payment method and are normally credited within 5 to 7 working days, depending on your bank or card issuer.
We do not refund to a different account or by any other method.

6. Payment failures

If money left your account but the payment shows as failed, it is usually reversed automatically by your bank within 5 to 7 working days. If it is not, contact us with the transaction details and we will trace it with our payment partner.

7. Contact

Milan is operated by an individual seller in India. For any payment, refund or billing question, email milanapp.support@gmail.com.

Pricing · Terms of Service · ← Back to Milan